Frequently Asked Questions
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General
Where does Grayscale Capital buy properties?
We purchase properties in the following locations:
- Ashtabula County
- Cuyahoga County
- Erie County
- Geauga County
- Lake County
- Lorain County
- Medina County
- Stark County
- Summit County
If you have a property you’re looking to sell outside of these markets, give us a call to see if we can help you.
What types of properties does Grayscale Capital buy?
We purchase the following types of properties:
- Apartments
- Condos
- Single-Family Residences
- Multi-Family Residences
- Townhouses
- Vacant Land
We do not buy pre-fabricated or mobile homes.
How does the process work when you sell to Grayscale Capital?
Our client-focused approach delivers comfort, convenience, and certainty with a first-class experience from offer to close.
1. Give us a call.
Tell us about your property. We want to hear your story and understand your goals with the property. We will work together as a team to create a tailored solution perfect for your situation.
2. Meet with us.
We’ll meet at your property for a walk-through to assess its value, determine renovation plans and costs, and answer any questions.
3. Receive your custom offer.
When our team has completed a property valuation assessment, we’ll present you with a fair, no-obligation offer that meets your goals for the property.
4. Set a date at your convenience.
Once we reach an agreement, you get to choose when we close and your move-out date.
How long does it take to sell a property to Grayscale Capital?
While there are various intricacies to this question and every transaction is different, many of our properties close within 14 days, and almost all close within 30 days. There are instances where sellers need more time to relocate for whatever reason and Grayscale Capital is more than happy to accommodate for these situations as well.
Are there any fees or commissions to work with Grayscale Capital?
No. This is what separates Grayscale Capital from the traditional way of selling your property with a REALTOR®. There are absolutely no fees or commissions when you sell your property to us. We even pay all the closing costs to save you extra money.
Is there any cost or obligation if I request an offer?
Requesting an offer on your property from Grayscale Capital is free, and comes with absolutely no obligation to sell.
How do I contact Grayscale Capital for help?
If you have any questions, please email us at contact@grayscale-capital.com, call us at (216) 677-4810, or text us at (216) 677-4810.
Once you’ve started the process of selling, you’ll have a dedicated Customer Experience Partner who will be able to answer any questions you have along the way.
Agents
I’m a REALTOR®. How do I work with Grayscale Capital?
As an agent, there are many ways to work with Grayscale Capital.
Buying Agents
As a buying agent, you can visit properties with your clients using ShowingTime. Do this directly through your MLS, in the ShowingTime App, or by calling 1-800-SHOWING. Once your client is ready to buy a home, you can submit an offer to Grayscale Capital. You’ll get paid a buyer-broker commission, and you’ll receive Agent Access credit for every eligible transaction.
Listing Agents
As a listing agent, request an offer for your clients property by emailing us at contact@grayscale-capital.com or calling us at (216) 242-1506, or texting us at (216) 242-1506. You can choose to represent your client or refer them to work directly with Grayscale Capital. You will be eligible to earn a 1-3% commission from Grayscale Capital and Agent Access credit at closing. This is in addition to any commission you agreed upon with the seller.
Partner with Grayscale Capital
There are opportunities to partner with Grayscale Capital on different programs to receive additional perks and benefits. If you are interested in learning more, please email us at contact@grayscale-capital.com or call us at (216) 242-1506, or text us at (216) 242-1506.
As a REALTOR®, how do I get paid with Grayscale Capital?
Here’s how you get paid as a buying agent, a listing agent, or as an agent who partners with Grayscale Capital.
Buyer Agents
When you represent a client to buy a Grayscale Capital property, you’ll get paid a buyer-broker commission, and you’ll receive Agent Access credit for every eligible transaction.
Listing Agents
Whether you represent a client or refer the seller to Grayscale Capital, you will be eligible to receive commission and Agent Access credit from Grayscale Capital in addition to any agreed-upon commission from the seller.
Partner with Grayscale Capital
You’ll get paid the same way you would as a buyer or listing agent with additional perks and benefits, and you’ll get access to a steady stream of highly motivated buyers and sellers.
Selling
Why should I sell to Grayscale Capital?
The main benefits of selling to Grayscale Capital are speed, simplicity, and certainty.
It’s fast: You can get a preliminary offer by entering your property address at grayscale-capital.com and answering a few questions. Once you have you offer, it’s up to you when you close. If you want to sell quickly, you can sell to Grayscale Capital in days.
It’s simple: When you sell to Grayscale Capital, you don’t have to host open houses, schedule showings, or make repairs. We work with you to make selling your home as stress-free as possible, with expert support from offer to close.
It’s certain: Financing won’t fall through and you set the timeline. You can stay in your home until you’re ready to move into your new one, and avoid moving twice and paying two mortgages at once.
How is selling to Grayscale Capital different than selling the traditional way?
When you sell to Grayscale Capital, you’re choosing to streamline the property sale process. As opposed to a traditional sale, there’s no preparation, showings, or the chance of your buyer’s financing falling through. We buy the home directly from you—the process takes days, not months.
If you sell to Grayscale Capital, you decide when you want to close. You can move when it’s convenient, so you voice the cost of multiple moves, renting, or storage units.
The main benefits of selling to Grayscale Capital are speed and convenience. We accelerate the process so you can focus on what’s next in your life.
You have choices when you sell. When you sell the traditional way, you may be able to charge more for your property. Depending on the market, it may also take longer, disrupt your life, and your buyers may back out.
There are important tradeoffs to consider when selling your property, and we’d be happy to help you understand the benefits of selling to Grayscale Capital. When you request an offer, you’ll be connected with a Customer Experience Partner who can answer any questions you may have. You can also reach out to our support team via email or phone.
Will Grayscale Capital buy my property for the Zillow Zestimate price?
Maybe. However, the Zillow Zestimate is not an accurate valuation tool as it’s not able to compare your home to the comparables; adjust for differences in size, condition, and upgrades; and fine-tune the value based on market and economic trends.
Grayscale Capital bridges the gap between the buyer (us) and the seller (you) minimizing transactional costs like fees and commissions to put more money in your pocket. Additionally, we are not a one-stop shop and we employ various acquisition strategies to offer solutions to homeowners in any situation.
Can I sell to Grayscale Capital if I don’t have equity in my home?
Yes. Grayscale Capital bridges the gap between the buyer (us) and the seller (you) minimizing transactional costs like fees and commissions to put more money in your pocket. Additionally, we are not a one-stop shop and we employ various acquisition strategies to offer solutions to homeowners in any situation.
Can I sell to Grayscale Capital if I need money to relocate or purchase a new property?
Yes. We are not a one-stop shop and we offer various solutions to homeowners who need money to relocate or purchase a new property.
Can I sell to Grayscale Capital if I’m already working with a realtor?
Yes. While homeowners often work directly with Grayscale Capital, we know that some may want the support and guidance of a trusted agent throughout their journey. Not only does Grayscale Capital accommodate working with sellers’ agents, we welcome the opportunity to partner with them.
How does Grayscale Capital determine my offer price?
We consider these factors in your offer when you sell to Grayscale Capital:
Comparable Home Sales: We review the sale prices of properties like yours.
Unique Features: We compare your property to the comparables and adjust for differences in size, condition, and upgrades.
Market Trends: We fine-tune your offer based on the market trends and data we’ve gathered from making offers on more than 5,000 properties.
A Grayscale Capital offer includes the service we provide to make your property sale simple and stress-free. We enable you to sell in a matter of days, without showings or open houses.
When will my Grayscale Capital offer expire?
Preliminary offers expire after 24 hours. If you schedule a physical walkthrough, we’ll extend your offer to 72 hours
You can request a new offer from your Customer Experience Partner, so you always have the latest offer based on current market trends.
Why do I have to show you my home?
We don’t buy properties without seeing them first, it’s part of our process. You can either show us your home over a line video call, or you can upload videos of your property with a self-guided walkthrough.
Showing us your property means you’ll get our best offer. Once you’ve sent us videos of the property, we’ll schedule a quick property assessment. We’ll send someone to your home to examine the interior and exterior to crosscheck the video. We’ll work around your schedule for the property assessment and it won’t take more than 15 minutes.
The walkthrough and assessment are free and come with no obligation to sell.
What steps do I need to do before closing with Grayscale Capital?
Here’s a detailed list of tasks to complete before you close with Grayscale Capital. Keep in mind that all these items need to be completed by 11:59 PM the day before your closing date.
1. Clean out the home.
Make sure the property, yard, and exterior are completely empty of all personal items, debris, and trash. Don’t worry about deep cleaning—broom-swept is fine.
What to leave behind:
- Build-in appliances, extra keys, and remotes can stay in the property. Anything attached to the property should remain with it, unless your Customer Experience Partner specifies that is needs to be removed.
- If you’d like, you can leave extra paint, tiles, or flooring. Just be sure to notify your Customer Experience Partner.
2. Schedule a final walkthrough.
Once everything is cleared out, connect with you Customer Experience Partner to schedule a final walkthrough prior to your closing date.
This helps us confirm that the property is in the same condition it was during the assessment. It also helps us ensure that all items are removed so your closing isn’t delayed.
3. Keep your utilities on.
Please schedule your utilities to remain active for 3 days after your move-out date. We use this time to make sure we can get all accounts transferred to Grayscale Capital. We do our best to have all utilities transferred on the day you close, but we are human too.
4. Leave your keys.
When you accept your Grayscale Capital offer, we provide you with a lockbox and instructions on how to leave your keys behind. When you’re ready to move out, out your front door key in the lockbox and place it in one of three locations: the front door handle, the hose bib, or the exterior gas meter.
You can leave other keys and related items (mail key, gate key, garage opener, appliance warranties, etc.) on the kitchen counter before you leave. Don’t forget to lock the door on your way out, and remember not to bring the keys to your signing appointment.
If you have any questions or you aren’t sure where to leave your lockbox, call or email your Customer Experience Partner.
5. Forward your mail.
In case you haven’t already, please contact the USPS to forward your mail to your new address. Also, please be aware of any packages that may be coming soon from other shipping services such as UPS and FedEx. Consider contacting them directly to make the necessary arrangements.
6. Close and move.
Once you completed these steps, you should be ready to close and move. If anything comes up, you can always contact your Customer Experience Partner. We’re here to help.
What if I need to change my close date?
Life happens. We want your moving experience to be seamless and stress-free. You can change your closing date at any time without cost or penalty. If you’d like the change your closing date, connect with your Customer Experience Partner and we’ll work with you to set up a more convenient closing date.
Can I stay in my home after my close date?
We offer a Late Checkout program that allows you to stay in the property for up to 30 days after you close. Here are the steps to take advantage of this program:
Step 1: Connect with your Customer Experience Partner about your timeline.
Step 2: We will work with you to set up your late checkout. We want you to enjoy your stay and have a smooth move.
Please note that a security deposit and daily rate apply. Only homeowners, and not their tenants, may use the Late Checkout program. Late Checkout is a maximum of 30 days, after which the property must be vacant.
Do I need to move out before closing?
You’ll need to move out (along with all your belongings) by 11:59 PM the day before your closing date.
If you’ve opted into our Late Checkout program, you’ll need to move out (along with all your belongings) by 5:00 PM on the last day of occupancy you selected in your Late Checkout agreement.
How does my mortgage get paid off?
An escrow account is opened with a local title agency once the contract is signed. On the closing date you choose, the escrow agent will send the payoff amount to your mortgage lender, and the remaining funds will be wired to your bank account.
Do I need to leave my appliances behind when I move out?
If it’s more convenient for your move, you can leave your refrigerator, stove, washer, and dryer behind.
What happens to my home after I’ve sold it to Grayscale Capital?
After we purchase your property, we handle any necessary repairs and maintenance. We often make capital improvements such as landscaping, painting, replacing countertops and floors, and installing mechanical systems. Once the property is ready, we either rent it out or put it on the market. We then go through the same waiting and uncertainty that we help homeowners avoid.
What happens to my home after I’ve sold it to Grayscale Capital?
After we purchase your property, we handle any necessary repairs and maintenance. We often make capital improvements such as landscaping, painting, replacing countertops and floors, and installing mechanical systems. Once the property is ready, we either rent it out or put it on the market. We then go through the same waiting and uncertainty that we help homeowners avoid.